Shipping policy

Shipping Policy – Luminous Era

Order Processing

• Orders are processed within 1-2 business days (Monday to Friday).
• Orders placed after 3pm or on weekends/public holidays will be processed the next business day.

Shipping Methods & Delivery Times

• We offer nationwide delivery via reputable courier services.
• Standard shipping: 2-5 business days for major cities; rural areas may take up to 7 business days.
• Express shipping is optional; contact us directly to arrange a faster delivery.
• You will receive an email with tracking details as soon as your order is dispatched.

Shipping Costs

• Delivery fees are calculated at checkout based on your location and chosen delivery method.
• [Pending] Free shipping for orders above R750 (South Africa only).
• International shipping is available; costs are calculated at checkout. Import duties and customs fees (where applicable) are the responsibility of the customer.

Local Pickup

• Local pickup at our Johannesburg address is available by appointment. Please select “Local Pickup” at checkout and wait for a confirmation email before collection.

Shipping Restrictions

• We do not ship to P.O. boxes.
• Certain remote and outlying areas may experience extended delivery times.

Lost, Damaged, or Missing Packages

• If your package is lost or damaged in transit, please contact our support team within 2 days of the expected delivery date at info@luminousera.com.
• We will guide you through filing a claim or assist with a replacement where applicable.

Returns and Exchanges

• For information on returns and exchanges, please refer to our Refund Policy.

Contact

• For shipping questions or assistance, contact us at info@luminousera.com or +27 79 631 6363.